Your blackout prevention

Even in the event of a blackout, the emergency call center performs its task as an essential link in the alarm chain. Alarms and calls are received via satellite communication and necessary interventions can be initiated immediately, provided that the executing organization is ready to receive and operate. In case of blackout HEL-WACHT also offers security services such as emergency drivers and  patrol services for selected customers according to demand and availability.

We have prepared for crises. We support the maintenance of an emergency operation with a 10-member crisis team, which consists of long-term employees from the areas of personnel scheduling, sales, emergency service control center and management. The crisis team meets immediately after the start of the event at the stocked location Scheydgasse 37, 1210 Vienna. This allows us to communicate, prioritize and conduct feasibility checks for quick decisions. HEL-WACHT is there for you with certainty.

By the way: With the conclusion of the service flat rate "Blackout Prevention" you receive our satellite telephone number of the emergency service control center for 24/7 accessibility also during blackout.

In the event of a catastrophe such as a blackout, the fixed and mobile networks may quickly collapse. But if you are dependent on communication - especially in emergencies - then a satellite phone will help you. Independent of the terrestrial network and powered by battery power, you can still communicate via satellite. Unlike your smartphone, however, satellite phones need a line of sight to the satellite. This only works indoors with an external antenna on the roof. Unfortunately, it is very expensive to call from one satellite network to another. Before choosing a satellite network, you should define with whom you want to communicate and find out which network your communication partner uses. If you want to use our security services or need to communicate with us in case of blackout, do not hesitate to contact us and ask - we will be happy to coordinate with you.